There’s nothing worse (or more stressful) than receiving news that a truck carrying over 10,000 of your client’s mail pieces has been destroyed in a fire. Sounds like a scene straight out of a James Bond movie, right?
Unfortunately, it happened! A truck carrying more than 188,000 pieces of mail (among them were our client’s pieces) caught fire and all the mail was destroyed. As you can tell from the photos, that’s a pretty massive amount of mail to go up in smoke. Adding to the complexity of the situation, our client’s mail piece was the first in a sequenced mailing.
So, what do you tell your client who had over 10,000 pieces of mail completely destroyed in a fiery inferno?
That’s simple: the truth.
After informing our client about the fire and consulting with them, PMG swiftly resolved the situation by immediately reprinting the destroyed mail packages. Thanks to our proprietary mail-tracking system, we were able to precisely identify exactly which donors’ mail was on that particular truck. In addition, we shifted the timing of the follow-up mailing, which was already in production. Both campaigns were back on schedule within one day of the fire and at no cost to the client.
While having a mailing destroyed by fire was a first for us, we were able to quickly solve the problem.
A big thanks to all our employees who worked overtime to ‘put out the flames’!